Consult Now, if enabled for your Waiting Area, allows Service Providers to send callers a one-off link that, when accessed, brings them straight into a video call. It allows easy escalation from a phone call to a video call. Since your caller does not need to enter any personal details, they can be in a video call with you in under 30 seconds. The video below shows how it can be used and has been updated for the new call controls thet were deployed in May 2024.
The unique call link, generated from Consult Now, is only valid for five minutes after a Service Provider sends it.
Other possible uses may include streamlining virtual patient visits. In this example of a patient user guide, the patient would have been given an NHS iPad and quickly shown how to initiate Consult Now calls with visitors in a Waiting Area that’s the patient’s own for the duration of iPad loan. If you’d like more detail of this scenario, please contact us – vc.support@nhs.scot